Shipping Policy

A large majority of orders are shipped in 1 to 3 working days of placing the order, and delivered in 3 to 5 working days from shipping. We ship on business days from Monday to Saturday, during business hours only.Our shipping and delivery lead times vary by destination

Shipping is free across India.

We ship through leading courier services, and you can track your order online after it is shipped. To ensure that your order reaches you in time and in safe condition, we only ship through established courier companies of good repute. If we are unable to deliver any items in your order, be assured that you will not be charged for that item, and if you have already paid, then you shall be refunded the full amount charged for the item.

All items in your order may or may not be shipped together.

Kindly allow a delay of 2 to 3 days in shipping and delivery, due to possible unforeseeable circumstances

We offer Cash of Delivery across India.

We accept all major credit/debit cards through Razorpay or Payu.

Yes, we are currently equipped to ship internationally, and are setting up the courier/delivery options for the same.

The customer can cancel the order and get a full refund only within 24 hours after placing the order, post which a processing fee (upto but not exceeding the product value) may be deducted (case sensitive).

However, customized orders cannot be cancelled or returned.

If you believe that the product(s) you ordered is not in good condition, or if the packaging is tampered with or damaged before accepting delivery of the goods, please refuse to take delivery of the package, call us at +917021510806 and email us at support@eske.in, mentioning your order reference number and an image of the package/product.

Any product that has been hampered or damaged while transportation MUST be notified by email or call within 48 hours of the product being delivered and returned to our Head Office [A/2 321/2 Shah and Nahar Industrial Estate, Lower Parel, Mumbai 400005] within 7 days, else we will not be liable to accept the exchange.

Allpurchases made on the website, can be exchanged directly with theHead Office, Once sold, all products will only be exchanged, notreturned. The products can be exchanged within 7 days of receivingthe product. In case the product does not fit you/or you do not likeit, you can exchange the same within 7 days for a differentstyle or a credit note.

Monetaryrefund will not be provided

Itemmust be unused & in the same condition in which you received it.

Inline with our lifetime warranty policy, all manufacturing defects arecovered under lifetime warranty. Toavail of our lifetime warranty, please call us at +917021510806or email us support@eske.in and the concerned person will get back to you.

Allmanufacturing defects will be repaired in a minimum of 21 days to amaximum of 60 days from the date of receipt. If for any reason arepair isn’t possible, we will provide you with an alternatesolution.

Pleasenote that the lifetime warranty covers manufacturing defects and doesnot Include leather. It is important to understand your leather andfor a better understanding refer to ‘Our Materials’

Ifwe are not able to ship your order within 7 working days of placingthe order, we send you an email informing you about the reason behindthe delay. Reasons may include unavailability of stock, time taken tosource the product from any of the boutiques pan India, time taken tomanufacture a product for you from scratch, etc. Based on yourfeedback, we may either extend shipping time or cancel the order.Payment, if made by the customer, would be refunded in accordance tothe costs incurred in ensuring availability of the product.

Pleasenote all products (including gifts) will be shipped with an invoicementioning the price, as per Indian Tax Regulations.

Inthe event we have to cancel any items in your order, if you have paidusing a credit card, your credit card shall not be charged for theabove cancelled item(s). If you have paid using a debit card/netbanking, your bank shall be instructed to refund the amount within 2working days. However, the actual credit to your account will dependon your bank’s processing time, which may be 7 to 15 days. If youdo not receive a credit within this time, please check with your bankand let us know if you face any issues with the same.

Whena product displayed on our website is no longer available, it willcarry a message that says ‘out of stock’. In some cases, productsthat appear to be available when you place your order may, in fact,be out of stock. If this happens, we will notify you as quickly aspossible that your order cannot be fulfilled.

A‘short shipment’ occurs when we ship to you fewer products thanthe products for which you initially were able to place an order. Ifthis happens, you will be notified immediately and corrective actionwill be taken.

Youmay be able to ‘pre-order’ some items that are not yet availablefor immediate delivery. The ‘pre-order’ message will appear onproduct detail pages. A credit card is required for pre-ordereditems, and your credit card will be authorized for the price ofpre-order as a ‘pending charge’. However, we will not charge yourcredit card for the order until your pre-ordered product(s) getsshipped.